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GENESYS BENELUX WEBINARS; GET INSPIRED

 

Genesys Benelux will be hosting a series of webinars for which you can register for free on this page.
During these free webinars we will provide you with the latest information and insights about new product developments and market trends within our PureEngage, PureConnect and PureCloud portfolio. New webinars will certainly be added in the future.

Do you have questions and / or remarks about the webinars?
Please contact Jeroen Machiels (Jeroen.Machiels@genesys.com) or Linda Hilberdink (Linda.Hilberdink@genesys.com).

Be inspired and sign up quickly by clicking on the orange registration button for the webinar of your choice.

We look forward to speak to you during the webinars.

Introducing Genesys Messaging for Apple Business Chat Beta

Date: 12 September 2019 – Time: 12.00
Come see the benefits of Genesys Messaging for Apple Business Chat Beta with a demo powered by Kate, the Customer Experience AI. It is a new way for users to communicate directly with businesses using the Messages app on iPhone and iPad devices.

You will learn how to use Genesys Messaging for Apple Business Chat Beta and how you can deliver the seamless, connected experiences your customers want, powered by Genesys.
You will do this by:Leveraging a single omnichannel customer experience platform with persistent context.Providing integrated agent assistance and a rich agent experience with full awareness and context using patented Blended AI by Genesys, including Customer Experience AI known as Kate.Supporting key Apple Business Chat Beta features.
Get your pulse racing as you glean ideas on how to get started with Genesys Messaging for Apple Business Chat to improve customer experience.​

Jaap Dijkhuizen

Jaap Dijkhuizen

Solutions Consultant Benelux, Genesys

Increase agent utilization and customer satisfaction with a unified omnichannel desktop

Date: 17 October 2019 – Time: 12.00
During this webinar we will provide a demo of the Genesys Agents and Genesys supervisor toolings.

Do you want to increase first contact resolution with 19% and reduce handle time with 40 seconds?

With the Genesys Omnichannel Agent tool we unify voice, email, chat, sms, … Due to this Agent tool we create seamless, personalised engagements across all channels throughout the entire customer journey.

Your customers, agents and reps can shift between channels without losing context. Your business can expertly design, launch and monitor even the most complex customer journeys using routing to automatically deliver interactions to the best available resource. It’s all part of the Genesys approach to omnichannel customer engagement. Needless to state that all these customer journeys can be tracked via our Supervisor tools.​​​​

Peter Meert

Peter Meert

Helping customers transform their Customer Experience

Agile Customer eXperience with Genesys PureCloud

Date: 5 October 2018 – Time: 15.00
The demand for Contact Center as a Service solutions is increasing rapidly. According to Gartner, the CCaaS market will grow by about 25% per year for the coming years.
In addition, the demand to integrate the contact center solution into CRM and other systems increases ​proportionally.

At the end of 2015, we launched PureCloud as the next generation Cloud Customer eXperience platform to meet these needs.
That is why we organize the webinar “Agile customer contact with Genesys PureCloud” on Friday 5th Octobre 2018 from 15:00 to 16:00. Genesys would like to invite you for this free session.​
The knowledge session will consist of two parts. The first part is about the benefits of PureCloud as a platform. The second part is a live demo of the solution.
​There will be time to ask questions that will be answered immediately.

Terrence Hotting

Terrence Hotting

Solutions Consultant Benelux, Genesys

Genesys Performance DNA

Date: 8 November 2018 – Time: 16.00
Investing in employee success is critical to every business. Numerous studies show that having happy and engaged employees is directly correlated with success – for your employees and your business.

A vital first step is to define the precise skills, knowledge and attributes that are required for each job-role, so that you can hire the right person for the role with confidence.

Your employees are assessed for knowledge and skills through web based assessments, so organisations fully understand their strengths and weaknesses and what they need be educated on or trained in.​

Wesley Boudzovitch

Wesley Boudzovitch

Solutions Consultant Benelux, Genesys

Genesys Predictive Routing

Date: 13 December 2018 – Time: 16.00
Business leaders are looking for ways to meet their key business objectives more effectively and efficiently. But with the everchanging landscape of customer behaviour and disparate technologies, finding a way to impact the business can be a challange.

Using your customer and agent data Genesys Predictive Routing leverages the power of AI and machine learning to connect each customer interaction with the most appropriate resource to drive the business outcomes such as first contact resolution, revenue increase and customer satisfaction.

​​In this webinar it will be explained how Genesys Predictive Routing can model and predict the best possible routing to your agents in order to meet the business objectives.​​​

Matthijs van Laar

Matthijs van Laar

Solutions Consultant Benelux, Genesys

Genesys Altocloud

Datum: 10 Januari 2019 – Time: 16.00
Connect the dots on customer patterns​:
Genesys Altocloud will enable businesses to score and predict a consumer’s journey in real time across channels, while they are live on a website, using a mobile app or in a conversation with an employee. This is achieved through AI and machine learning, which use pre-defined personas and past behavior analysis to automatically predict consumer outcomes and give context to the customer’s journey. As a result, organizations can deliver the next best action by the right employee for improved success rates.

This webinar explains what Genesys Altocloud will bring to your business.

Jaap Dijkhuizen

Jaap Dijkhuizen

Solutions Consultant Benelux, Genesys

Key benefits you can realize by integrating Genesys with Salesforce.

Date: 10 May 2019 – Time: 12.00
​In this webinar you will learn what are the benefits of integrating the Genesys Omnichannel Solutions with the Salesforce system. We will provide a demo of the possible integrations (PureEngage, PureConnect and PureCloud) and also give an overview of the key benefits you will get by integrating Genesys with Salesforce. ​​

Terrence Hotting

Terrence Hotting

Solutions Consultant Benelux, Genesys

Jaap Dijkhuizen

Jaap Dijkhuizen

Solutions Consultant Benelux, Genesys

Matthijs van Laar

Matthijs van Laar

Solutions Consultant Benelux, Genesys

PureCloud embracing WhatsApp and SMS communication

Date: 23 May 2019 – Time: 12.00
In this webinar we will provide the key benefits of integrating WhatsApp and SMS into the PureCloud environment. Also a short demo of these new added channels is part of this webinar.

Terrence Hotting

Terrence Hotting

Solutions Consultant Benelux, Genesys

Overview of Genesys Voice and Chatbot solutions

Date: 6 June 2019 – Time: 12.00
This webinar will provide you with a high level overview and general understanding of how chat and voice bots can be integrated into the Genesys Customer Experience platform. We will also briefly discuss the general trends in the market, the benefits of integration, the do’s and don’ts, …​​

Jaap Dijkhuizen

Jaap Dijkhuizen

Solutions Consultant Benelux, Genesys

Matthijs van Laar

Matthijs van Laar

Solutions Consultant Benelux, Genesys

Voicebots and Chatbots on PureConnect

Date: 14 June 2019 – Time: 12.00
During this webinar we will provide you with an overview of how we will integrate voice and chatbots with PureConnect. We will also briefly discuss the Google Dialogflow integration with PureConnect. ​

Wesley Boudzovitch

Wesley Boudzovitch

Solutions Consultant Benelux, Genesys

PureCloud chatbot with Amazon Lex

Date: 21 June 2019 – Time: 12.00
During this webinar we show how easily you can build a bot in PureCloud with the help of Amazon Lex. Gone are the times where you needed a developer to develop a good and stable chatbot. ​

Terrence Hotting

Terrence Hotting

Solutions Consultant Benelux, Genesys

Peter Meert

Peter Meert

Helping customers transform their Customer Experience